Refund policy

Our 60-Day Money-Back Guarantee

 

We want you to love KYORS. If you're not seeing the difference you hoped for, we'll make it right.

 

If you're not satisfied with your purchase for any reason, contact us at support@kyors.com within 60 days of receiving your order and we'll give you a full refund of the purchase price, no need to return the bottle.

 

How to claim: email support@kyors.com from the email address used on your order, with your order number. We'll process your refund within 5 business days of confirming your claim, back to your original payment method. Depending on your bank, it may take a further 5 to 10 business days to appear.

 

Damaged, faulty or incorrect items: if your order arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery (a photo helps us fix it fast). We'll replace it or refund you in full, including any shipping you paid.

 

Subscriptions: refunds under the 60-day guarantee apply to your most recent order. You can pause, delay or cancel your subscription at any time by emailing support@kyors.com. Cancelling stops all future billing.

 

Your statutory rights: our guarantee is in addition to your rights under the Australian Consumer Law and, for New Zealand customers, the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Nothing in this policy limits those rights.